Our customers are our top priority! Happy customers are happy drivers. Read what some of them have to say about their experiences below.
So far so good!!I worked with Byron for my car purchase and Josh for the sale. I want to say, right of the bat, THANK YOU. Both Byron and Josh were very patient with me. I originally came in wanting to test drive a jetta, but decided a Passat would be better. Byron patiently waiting while I sat in several different cars and helped me find the right one. It was a 2015 VW Passat TDI (SE). The right one was in the garage getting the emissions upgrade. I went home without putting money down or anything while I thought about it and talked with the Hubby. Byron gave me his cell phone number and told me to call if I wanted to put it on hold. At 940pm, I decided I did. He called his boss and we put it on hold. I went back the next day with my husband and we bargain on my trade in and the purchase conditions for the new car. I got a better deal for the trade in here than I was promised from Honda World, and we agreed I would come back when the upgrade and dents were finished. In the mean time I was text Byron and getting more information on the car. He was very patient. About a week later I went to pick up the car. That's where John comes in.We bargained a little more, and Josh worked with me for 2 hours to get me an interest rate and payment I could deal with. I never felt like he was pushing me to make a snap decision or trying to persuade me to do anything I didnt want to. This made me even more aware of how poorly my last buying experience went elsewhere. I plan to being my Passat back for service.Get the Bachman gap coverage!
This is my 6th VW from Bachman and I will never go anywhere else for cars or service. I always use Les Hudson so I am not as familiar with other salespeople. Les takes the time and presents all of the information in a clear cut way. Their service staff go above and beyond and have been known to help calm me down when I was upset about a possible warranty issue (not the dealership's fault, though) so kudos to Jared for helping me and giving me all the options. Thanks again to the staff and excellent space to work while waiting on service appointments. I've been to other local dealerships to compare and trust me I've never had a bad experience at Bachman.
I like Bachman as it's really nice to have a trusted salesman you can count on when picking out a new vehicle. Les has sold us our past four cars and always pairs us with a car that meets our needs. The latest Jetta narrowly beat out a beautiful burnt orange Tiguan this last go-round. Their Service Department is another reason we like to shop here as they have knowledgeable staff always ready to help and clarify.
My experience with Bachman was wonderful. My sales person was Tom Kennedy, he was awesome, very thorough with my questions. This is my second purchase from there, they provide great service.
This was my 1st experience with Bachman. It was very pleasant. My salesman was great at answering all my questions. I received the best deal for my budget on the car of my choice.
This is my third or fourth car with Bachman Volkswagen, and once again I had a wonderful experience. Drew is amazing!! He drove the car I liked to me across town and picked me up so that I could test drive it back to the dealership. Best customer service I’ve experienced in recent memory. Drew and his team made the process easy, seamless and quick, and I can’t wait to drive my new car!
Byron was a wonderful sales person. Very helpful and made sure I left very satisfied with every aspect of the car I purchased.
My salesperson was Drew Redmond. He was very knowledgeable and made my buying experience very simple and straightforward. I would definitely consider using Bachmann again.
Bachman Volkswagen is always the best! Super service, fast, and the personal treatment you get is unmatched for me in my 30 years of driving. You don't feel like a number, they treat you like a valued customer every single time. This is my first time to own a Volkswagen, & I will buy my next car from them again.