Our customers are our top priority! Happy customers are happy drivers. Read what some of them have to say about their experiences below.
About 8 years ago, I drove a VW Passat as a rental vehicle on a business trip to Kalamazoo, MI. That was the first time I'd ever driven a VW but I think it was the moment that I knew I'd drive one again. It was just fun to drive. Fast forward a few years, and I bought a 2009 VW Jetta TDI. Turbo diesel with a sunroof, leather seats and all the little bells & whistles. It was used but it was fun. I really liked that little car. Alas, like my luck tends to go, not long after my purchase, Volkswagen is caught misrepresenting their diesel vehicles and a major recall is made. So, a couple years into the recall with no real fix for my car, I decide to have VW buy back my car and get a new one. While it wasn't an easy process over the past couple years, the final stages of the buyback process was simple, and Bachman helped to make the transition into a new vehicle relatively seamless. In fact, from handing over my keys to my old car to taking my new 2018 VW Jetta's keys in hand was about 2 hours. I can't say as I've ever bought a car so easily.
They went over and above for me!
Got quotes online, great deal on car on the lot and easy to work with. Dealer fee is lower than most. Alex was quick to respond to internet inquiry and Drew was fantastic to work with at the dealership. By far best experience buying a car.
Very personable, quick and easy to work with your needs.
I’m young and was concerned with getting the wool pulled over my eyes by a salesperson, but they set me at ease, worked with me every step of the way, and kept the whole interaction honest and respectful. Would highly recommend.
Carter did an amazing job providin. many options . Once I decided the xbuying process was quick and easy. Great experience all around! I highly recommend this dealership
Bachman VW is amazing. I had done a lot of research and picked the 2017 Tiguan. Thane was an amazing salesman. He never pressured me to get something bigger and more expensive, like so many other salesman at other places have. He worked with me to get me where I needed to be financially and where I was comfortable. Josh, the financial manager, was amazing as well. They both made this a great experience and I am so happy and stress free with my new purchase! Thank you so much!
I have been to all the Volkswagen dealership's in and around Louisville. I also tried reaching other dealers in Ohio and Indiana. I have to tell you people at Bachman will go an extra mile to get what you want. Coming to my purchase of GTI, I was more specific about the color and Spec and trim Thane (Salesman ) from initial visit to the dealership was so helpful and found the car I want. There were only two cars in whole US. Thane got the one for me. I'm really thankful to you Thane and would definitely come back.
Car buying can be a pleasant experience - Looked at several brands and went to several lots before returning to Bachman. Les was very helpful and not pushy like others we had experience. Les was able to locate the car we wanted and explained all the features at delivery. Good experience overall.
Service was wonderful. Carter Hancock, the man who helped us, was extremely nice and never made us feel pressured at all. We left very happy.